Help for mit.prosa.dk

Having trouble logging in to my.prosa.dk?

FAQ til Mit PROSA og medlemskab

Her finder du svar på de spørgsmål, vi oftest får ifm. vores selvbetjening mit.prosa.dk. Mange problemer kan løses med det samme, så du hurtigt kan komme videre.

1. I need a password for My PROSA

The first time you log in to my.prosa.dk, use the email address you registered with when you joined PROSA.

Click Forgot password and follow the instructions in the email you receive to create a new password.

If you're a member of Min A-kasse but not a PROSA member, you'll need to join PROSA before you can access my.prosa.dk.

2. I'm getting a login error on My PROSA

If you can't log in, we recommend resetting your password using Forgot password.

Use the email address you registered with when you joined PROSA.

If you no longer have access to that email address, please contact us. We'll help you update your details.

3. I see the message "Something went wrong" when I reset my password

This usually means that the email address you entered doesn't match the one we have on file.

Check the spelling and try again.

4. I haven't received the password reset email

First, check your spam or junk folder.

If you still haven't received the email, it may be because:

Your email provider doesn't support TLS encryption.
You're registered with a different email address.
The wrong email address was entered when you joined PROSA.

If none of these apply, please contact us.

5. I get an error when changing my password

Try logging in using a browser without plugins or extensions.

Some third party browser extensions, such as translation tools, can interfere with the password change process and cause errors.

6. The system says my passwords don't match

Make sure you've entered exactly the same password in both fields.

Your password must contain:

At least eight characters
At least one uppercase letter
At least one lowercase letter
At least one number
At least one special character

7. I'm moving and can't change my address

In most cases, you don't need to do anything.

When you update your registered address with the Danish Civil Registration System (CPR), your address is automatically updated with PROSA.

If you have name or address protection, please contact us directly.

8. I can't log in to My PROSA or see my messages

If you've received a notification about a new message from Min A-kasse, log in to their self service portal instead.

PROSA's membership administration is handled by Min A-kasse, so you may receive membership related messages through their self service system.

You can only log in to my.prosa.dk if you're a PROSA member.

9. I'm changing my programme of study

If you update your programme of study in My PROSA, you must also update your details with Min A-kasse.

Otherwise, you may be incorrectly registered as a graduate member.

10. I'm missing an email from PROSA

First, check your spam or junk folder.

If you still can't find the email, please contact us.

11. I couldn't find the answer to my question

We're here to help.